Refund policy

Payments, Cancellation and Refunds

1. Full refund within 7 days: TVI will provide a full refund of any amounts paid to TVI for registration and/or accommodation at the event, including any deposit paid by the guest, provided the request for refund is made within 7 days of registration. Refund requests pursuant to this Condition must be made by email to contact@dndinacastle.com.

2. Refund Protection Program: We are offering an optional Refund Protection Program at additional cost which makes all monies fully refundable up until the event itself for a surcharge (as long as you meet the REFUND TERMS & CONDITIONS of the policy).

   • You must purchase this refund protection separately for each individual attending

   • The terms of the policy cover specific reasons for cancellation, including some (but not all) covid-related situations, please read the terms and conditions carefully.

3. Long term deposits: Any deposits made will hold a registration at the castle until 60 days prior to the Event.

4. Registration Transfers: All payments may be transferred to a different event until 60 days prior to the event you registered for. Transfers within 60 days may be possible, for example due to covid-related travel restrictions, but will be approved at the discretion of TVI.

   • Note that we will not provide refunds for lack of consideration of current restrictions (i.e. not getting a covid test before traveling if required).

5. Event Cancellation: If TVI cancels the event, or the registration of a guest, the liability of TVI is limited to the refund of amounts paid by or on behalf of the guest towards registration and/or accommodation at the Event. 

6. DM Cancellation: If a DM is no longer able to attend the Event, TVI shall replace the DM with another suitable DM of their choosing, and no refund or compensation will be owing by TVI to the guests registered at that DM's table.